Contact Us

737-215-4011

hello@shokz.com

Return Policy:

What is SHOKZ Return Policy?

SHOKZ offers a 14-day money-back guarantee from delivery for all orders placed on website. If you’re not satisfied with your headphones for any reason, we’ll send you a prepaid USPS shipping label via email and you can return them for a full refund. Refunds are issued to your original payment method. If we are unable to issue a credit to your original payment method, we will issue the credit through PayPal.

SHOKZ does not refund purchases from other retailers.

Customers shall be required to return both the SHOKZ headset and all accompanying accessories in their original packaging when initiating a product return. Failure to return both components in their entirety may result in SHOKZ’s inability to process the refund or necessitate the customer to supplement the missing components to complete the return process.

Please contact our Customer Happiness Team (737-215-4011) for information on returning a product purchased at an event.

How do I return?

  • Please submit your return application to Customer Happiness Team (737-215-4011).
  • Return the items using the prepaid USPS shipping label emailed to you.
  • Once we receive the returned items, please allow 3-5 business days for us to process the refund.
  • You don't need to bear the shipping cost resulting from the return.

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How long does the return process take?

Once your product has been received, we will issue the refund within 3-5 business days.

We are unable to ship to PO Boxes for this sale. Any order that is placed to a PO Box will be canceled and refunded.
Please provide your email address to be notified when this deal is offered again.
Your submission has been received. You’ll be notified by email when this deal returns.
Backorders will ship in 28 days.
Return Policy

What is SHOKZ Return Policy?

SHOKZ offers a 14-day money-back guarantee from delivery for all orders placed on website. If you’re not satisfied with your headphones for any reason, we’ll send you a prepaid USPS shipping label via email and you can return them for a full refund. Refunds are issued to your original payment method. If we are unable to issue a credit to your original payment method, we will issue the credit through PayPal.

SHOKZ does not refund purchases from other retailers.

Customers shall be required to return both the SHOKZ headset and all accompanying accessories in their original packaging when initiating a product return. Failure to return both components in their entirety may result in SHOKZ’s inability to process the refund or necessitate the customer to supplement the missing components to complete the return process.

Please contact our Customer Happiness Team (737-215-4011) for information on returning a product purchased at an event.

How do I return?

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How long does the return process take?

Once your product has been received, we will issue the refund within 3-5 business days.