About Us

Shokz embodies the principle of being open in everything you do and everywhere you are, whether it be your surroundings, change, new ideas, or exciting adventures.

Why We Began?

While other headphones chase an isolated listening experience, we're chasing something altogether different.

In modern society, people choose to wear noise-canceling headphones to help block out the ambient noise around them. However, this also blocks communication between people and blocks the noise of traffic, so people are less aware of the safety of their surroundings. Shokz believes in a different vision of the future. A vision that brings people together, one that allows you to keep your ears open so you can hear what is going on around you. This is why we created our Open-Ear Headphones.

Mission?

We are always seeking ways to improve people’s listening experiences through Open-Ear technology. We strive to contribute to a world that listens more.

We are committed to bringing great technological innovations to people's daily life and therefore to becoming a company that constantly realizes original technological innovations, adhering to its corporate mission of "driving the world forward with technology innovation, making life better for people".

Why Us?

Shokz is the world’s leading pioneer in Open-Ear technology.

We always adhere to technology-driven and user-driven product development and never stop moving. We have a strong technological foundation with our key Open-Ear technologies: namely Bone Conduction Technology and DirectPitch™ Technology. They both ensure that our users can enjoy their personal listening experiences while keeping safe. We are always innovating to bring even more mind-blowing listening experiences!

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Backorders will ship in 28 days.
Return Policy

What is SHOKZ Return Policy?

SHOKZ offers a 14-day money-back guarantee from delivery for all orders placed on website. If you’re not satisfied with your headphones for any reason, we’ll send you a prepaid USPS shipping label via email and you can return them for a full refund. Refunds are issued to your original payment method. If we are unable to issue a credit to your original payment method, we will issue the credit through PayPal.

SHOKZ does not refund purchases from other retailers.

Customers shall be required to return both the SHOKZ headset and all accompanying accessories in their original packaging when initiating a product return. Failure to return both components in their entirety may result in SHOKZ’s inability to process the refund or necessitate the customer to supplement the missing components to complete the return process.

Please contact our Customer Happiness Team (737-215-4011) for information on returning a product purchased at an event.

How do I return?

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How long does the return process take?

Once your product has been received, we will issue the refund within 3-5 business days.